Support

All Hugolog product lines are compatible with standard doors that are 35-50mm or 1.38” – 1.97” thick.

Across the Smart Lock and Keyless Entry lines, our locks are designed to replace your existing deadbolt using nothing but a #2 phillips screwdriver.

You are not required to, but you can choose to drill an upper hole if you want the lock to have added stability. Refer to the template included with purchase for instructions on how and where to drill this optional hole.

For doors where a mechanical deadbolt was already installed, and you are simply choosing to drill an additional hole for stability, you will need:

• Power drill.
• 3/8” (or 10mm) drill bit.

For doors without a preexisting hole for a deadbolt, you will need:

• Power drill.
• 2-1/8” (53mm) hole saw.
• 1” (26mm) boring bit.
• 7/64” (2.5mm).
• 3/8” (10mm) drill bit.
• Chisel & hammer.

We do not recommend using a Hugolog product with your existing deadbolt as many deadbolts are not compatible with our products. Hugolog only guarantees functionality for components sold by our online store or other authorized dealers. Attempts to use components of our locks with non-Hugolog products may result in irreversible damage to your smart lock or keyless entry lock and will void your warranty.

Yes. You can change the backset of Hugolog products between 2-3/8”(60mm) and 2-3/4”(70mm).

Please contact the retailer from which you bought the product. If purchased from hugolog.com, please contact us at support@hugolog.com.

Hugolog products feature IP54 weatherproof rating for the front panels of the locks. This protects the inner components of the lock from the ingress of some moisture and small particles. We do not recommend exposing the back panel to the outdoors where it can be drenched by precipitation or humidity. Exposure to liquids could cause your lock to short-circuit or malfunction.

Our products work in environments with temperatures ranging from -4°F to 129°F (-20°C to 55°C). To protect the circuit, we do not recommend installing our products in high-humidity environments.

HU01, HU03 and HU04 is compatible with most U.S standard deadbolt. HU02 works with most U.S. standard Latchbolt

Installing the lock is easy. Follow our Youtube instruction for complete set up process. Most of our customers install the locks within 20 minutes.

HU03 and HU04 supports Bluetooth function and supports mobile app access. Download and install the Hugolog App from the App store and start controlling your lock by your fingers.

If you want to control the lock remotely when you are travelling, at work or simply going to grocery store, you need to set up the lock to the Bluetooth hub to get the lock on to the internet. If you just want to use point-to-point Bluetooth via your mobile phone, then the hub is not mandatory.

Download and install the Hugolog app. Register an account and log in. Within 5 minutes of resetting the lock, the lock will have Bluetooth pairing mode enabled. During this time, open the app on your phone and make sure your Bluetooth is on. The lock should automatically be discovered by the app and you can add it to the app by click on “Add Now”. Tap on that button and the app will set up the lock to be added to your account. You can now access your lock, when you are within Bluetooth range, with the app.

When first powering on the Bluetooth Hub, the Hub will be in pairing mode. You can confirm by looking at the status lights. The red light will be blinking with a solid blue light.

Download and install the Hugolog app. Register an account and log in. The Bluetooth Hub should automatically be discovered by the app and you can add it to the app by click on “Add Now”. Tap on that button and the app will setup the lock to be added to your account.

To add the lock to the Hub, connect the lock to the app first. Then go to the Hub and tap on “Add Device By List” and select the lock.

Once the lock has been added to the app select the lock from the main menu. Then tap on “Set” at the bottom right. Then tap on “Password Management”. From here you can add more pins for yourself or others. Make sure others have already made an account on their devices and app to add them to your home.

Hugolog locks are equipped with Bluetooth only, to conserve battery life. The Bluetooth Hub acts like a wireless bridge from the lock to your Wi-Fi router. This allows you to connect to your lock and configure or unlock it remotely. Without this, your lock will only work within Bluetooth range. Which is around 15-20 feet.

Be sure to add the lock to the Bluetooth Hub when setting up. If you do not add the lock to the hub, the lock will go offline once you leave Bluetooth range.

The Bluetooth unit's range is about standard Bluetooth range, which is approximately 15-20 feet. Being in the same room is normally sufficient for the Bluetooth Hub.

This usually indicates an installation issue. Please uninstall the lock and try to re-install it. *Please note that the torque blade must be horizontal while the thumb turn must be vertical and pointing up toward the unlocked icon. Also, the deadbolt being in the unlocked position and slid into the door. Installing this way should correct this issue.

This usually indicates an installation issue. Please uninstall the lock and try to re-install it. Please note that the torque blade must be horizontal while the thumb turn must be vertical and pointing up toward the unlocked icon. Also, the deadbolt being in the unlocked position and slid into the door. Installing this way should correct this issue.

This usually indicates an installation issue. Please uninstall the lock and try to re-install it. The most common issue is the thumb turn being vertical but pointing down. Make sure the thumb turn is vertical and pointing up toward the unlocked icon.

*Please note that the torque blade must be horizontal while the deadbolt being in the unlocked position and slid into the door.

To remove people’s access to the lock, you must remove them from the “Home” group. To do this, open the Hugolog app and tap on “Me” at the bottom right. Then go to “Home Management” and from there tap on the account you would like to remove. Finally, tap on “Remove” at the bottom and this will revoke all access.

Hugolog locks are equipped with Bluetooth only, to conserve battery life. If you have an existing smart home environment, you can use the Z-Wave Module to install into the lock and add it to your Z-Wave hub.

Locked/unlocked status can be checked by observing the thumb turn on back panel. Vertical means unlocked; horizontal means locked.

As a backup, Hugolog users may want additional backup keys for the HU03 Smart Lock or the HU01 and HU02 Digital Locks. For this, use an SC1 key blank.

Contact your retailer to buy a new cylinder or use a locksmith to make a new key if you have your key number. .

Please confirm if you are using the correct key, then check if the key has been inserted all the way. Try another override key (if you have a backup or have had more cut). If this still doesn’t solve the issue, please contact support@hugolog.com for help.