Warranty Terms and Conditions
For your protection and customer satisfaction, we offer a 1-year warranty on all Hugolog products.Terms and conditions may apply - please see user manual or product description for more information.
All refurbished products will come with a 90-day warranty. Factory Refurbished products come in Grade A or A- cosmetic condition.
All products are fully inspected and refurbished before shipment.
Repairs and Exchanges
If you discover a defect with your product, let us know within the first 30 days of purchase, and we will either fix your product or exchange the defective unit for a working one — free, with shipping on us! *If you have passed the 30-day deadline, we will still offer free repairs and exchanges up to 1 year after the purchase date; however, we do not provide pre-paid shipping labels after the first 30 days.
Returns and Refunds
Merchandise purchased on www.hugolog.com in their original condition can be returned within 30 days of the delivery date. Refunds will be issued based on the original form of payment. Please submit an RMA form here if you need to return an item. Up to 15% restocking fee may be charged for items return with cosmetic damage, missing original packages or accessories or other applicable cases.
Hugolog reserves the right to refuse and reject the return of merchandise with severe cosmetic damage or in unusable condition. If you wish to return an item for reasons other than a defect, you will need to assume all shipping responsibilities.
If you purchase a product directly from our online store at www.hugolog.com and experience a defect, you may return the product for a full refund using a pre-paid shipping label from Hugolog within the first 30 days of purchase.
If you purchase a product from one of our sales channels (i.e. Amazon, Newegg or any others), please refer to that channel’s policy regarding returns and refunds. If you would like the product to be fixed or exchanged, please see section above on our Repairs and Exchanges policy.
Our standard processing time for repairs and exchanges is 2 business days. If our technicians are unable to fix your unit after two days, you will receive an explanation regarding the delay and a new product will be shipped out to you immediately. Shipping time may vary depending upon the selected carrier and speed of delivery. *When shipping is covered by Hugolog, we use FedEx Ground. We DO NOT ship to P.O. Boxes
Order Processing and Shipping
Hugolog works diligently to ship most orders placed before 1:00 PM Eastern Time on business days within 1 business day. Orders placed after 1:00 PM Eastern Time will be processed on next business day. Orders that have incomplete or invalid shipping address may be delayed. Hugolog will attempt to contact customer for an update on the shipping address.
Orders that require manual billing or shipping address verification will be delayed until verification process is complete or proper billing confirmation is provided.
Contact our sales department to get more detail about shipping information on a specific order.
*At this time, hugolog.com only sells and ships within the United States, excluding Alaska, Hawaii, and Puerto Rico. Contact our sales department to get more detail about shipping information outside of United States.
We offer free standard shipping on any order over value of $99 placed on Hugolog.com. Standard shipping will be fulfilled by Fedex Ground. Delivery time varies from 1 business days to 5 business depending on destination.
Chart above shows the estimated delivery time for different locations. Expedited shipping is available at extra cost. Contact our sale agent to get a quote for expedited shipping. Orders will be delivered the next business day by 4:30 p.m. to most U.S addresses and by 8 p.m. to residences.
Hugolog charges a 10% sales tax on orders that will be shipped to the state of California
Military Discount and Senior Discount Military discount and senior discount maybe available for qualifying items. Contact our sales support to find out more information.